General Terms and Conditions

Arrival and departure

You are free to choose your arrival and departure days unless otherwise stated. On your arrival day, the chalets are available from 16.00. Departure is possible until 09.30. Earlier arrivals or later departures are possible on request and subject to availability.

Deposit and payment

Unless otherwise stated, a deposit of 20 % is due within 14 days of booking confirmation. If the deposit is not received, the reservation will be cancelled. Payment of the deposit is accepted by transfer to our bank account. The hotel bill must be settled in cash (euros) on arrival or one day before departure. Payment by EC debit card is possible on request.

Cancellation policy

Deposits paid are non-refundable in the event of cancellation. Unless otherwise stated, cancellation free of charge is permitted up to three months before the start of your holiday. This does not apply to the deposit of 20 %, which is non-refundable.

Later cancellations will be charged as follows:

• Two to one month before the arrival date: 40 % of the total package price.
• 30 to 7 days before the arrival date: 70 % of the total package price.
• Less than 7 days before the arrival date: 90 % of the total package price.

Jurisdiction and travel cancellation insurance

The place of jurisdiction is Reutte in Tirol. We recommend taking out travel cancellation insurance when you book. Please understand that we apply the cancellation policy regardless of the reason for cancellation.

Extras

Tourist tax: EUR 3,50 per person aged 16 and over per day.
Pets: by prior arrangement only, EUR 15,00 per night per pet (excluding food). According to the previous version of the terms and conditions, pets are only permitted in Chalet 10 and 11.

Prices are subject to change.